Why banks must have an omnichannel digital strategy

Why banks must have an omnichannel digital strategy

Digital has become the pulse of banking customers’ interactions, and it continues to influence their behavior and needs, but with almost half of banking consumers using only digital channels for their transactions, expectations are outpacing experiences at most...
The balancing act: Omnichannel excellence in retail banking

The balancing act: Omnichannel excellence in retail banking

To capture the full value of digital distribution, banks need to make sure the human touch is still part of the equation. While digital banking has become the default for many customers, there are still those who value the personal touch. And even those who favor...
Omnichannel Banking Goes Beyond Seamless Transactions

Omnichannel Banking Goes Beyond Seamless Transactions

Banking providers must leverage data and insights collected throughout the customer journey to create a seamless, personalized experience that builds value, improves satisfaction and reduces costs. By Sridhar Obilisetty, CEO and Technology Executive in Digital Banking...
Trade Associations Demand Reporting Changes Ahead of MiFID II Review

Trade Associations Demand Reporting Changes Ahead of MiFID II Review

The European Forum of Securities Associations (EFSA), in conjunction with members from Spain, France, Italy, Belgium, Germany, Denmark, Poland, and Sweden, this week released an open letter calling for a number of changes to be considered as priorities in any upcoming...
Banks, Investment Firms Brace for April 14 SFTR Implementation Date

Banks, Investment Firms Brace for April 14 SFTR Implementation Date

With the first implementation date looming for the EU’s Securities Finance Transaction Regulation (SFTR), banks and investment firms impacted by the April 14 live date are finalizing their preparations for this data-heavy reporting regulation To aid in those efforts –...