Why banks must have an omnichannel digital strategy

Why banks must have an omnichannel digital strategy

Digital has become the pulse of banking customers’ interactions, and it continues to influence their behavior and needs, but with almost half of banking consumers using only digital channels for their transactions, expectations are outpacing experiences at most...
Omnichannel Banking Goes Beyond Seamless Transactions

Omnichannel Banking Goes Beyond Seamless Transactions

Banking providers must leverage data and insights collected throughout the customer journey to create a seamless, personalized experience that builds value, improves satisfaction and reduces costs. By Sridhar Obilisetty, CEO and Technology Executive in Digital Banking...